Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I.
Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements.
In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction.
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